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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Maintain operations to meet quality standards
   • Ensure supplies necessary for operations are available and meet organisation requirements
   • Ensure operations within the area of responsibility meet service delivery specifications
   • Provide accurate information and advice to staff, members of the public and related organisations in line with organisation policy and within the own area of responsibility
   • Communicate operational information to the appropriate people in a manner and at a level and pace to promote understanding
   • Ensure systems to monitor quality, time and cost specifications for service provided are fully and correctly implemented and maintained
   • Recognise factors that may disrupt operations and take appropriate action to minimise their effects
   • Maintain complete and accurate records of operations in own area of responsibility in accordance with established clinical guidelines and protocols
   • Promptly communicate recommendations for improving efficiency of operations and quality of service to the appropriate people
   • Ensure the scene is secure for emergency personnel in consultation with the incident controller for emergency operations
3. Create and maintain conditions conducive to productive work and quality service
   • Ensure the work environment is as conducive to work activity as possible
   • Establish and maintain a sufficient supply of resources to meet community needs
   • Ensure staff working conditions and use of resources satisfy current legislation and organisation guidelines
   • Ensure frequency of maintenance and the use of equipment conform to established clinical guidelines/protocols
   • Where resources do not meet requirements, refer the matter to appropriate person
   • Promptly report workplace accidents and incidents to appropriate person and record as required
   • Promptly refer recommendations for improving conditions to appropriate person
   • Ensure all necessary records are complete, accurate and legible and available to authorised person when required
   • Review records to ensure completeness and accuracy in accordance with organisation policy and procedures
4. Monitor and control use of resources
   • Maintain expenditure within agreed budgets, ensuring it conforms to organisation procedures and does not compromise future spending requirements
   • Clearly explain the contribution each team member can make to control of resources
   • Ensure records of expenditure are complete, accurate and legible
   • Ensure prompt corrective action is taken in response to actual or potential significant deviations from plans
   • Promptly refer requests for expenditure outside own responsibility to the appropriate person

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• managed and coordinated 1 emergency operation including:

- ensuring the following supplies necessary for operations are available and meet service delivery specifications, organisation standards, schedules and procedures:

o material supplies

o equipment and technology

o information required to coordinate resources

o financial information

- recognising factors that impact efficiency of operations and reporting on strategies to control resources for future operations.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

• patient care and assessment clinical standard guidelines

• emergency resources requirements

• organisation policies and procedures and established clinical guidelines and protocols

• relevant legislation and industrial guidelines

• management of budgets and finance

• information technology and record-keeping.

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